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2016-11-10

BEC announces new software system and member app Mobile app, new bill among enhanced services for members

BEC

Bandera Electric’s new software system was launch Oct. 31, bringing members new services and options to manage their BEC accounts more effectively.
BEC is excited to provide members features such as:
• SmartHub web portal that gives members more control over their accounts.
• A SmartHub mobile app that lets BEC members manage accounts from mobile devices such as tablets or smartphones in either Apple or Android platforms.
• My Usage, which lets members review and analyze their electric use either online or via mobile device.
• A new bill that allows members to compare their energy usage with the correlating month of the previous year.
“The transition to the new system and SmartHub app gives our members the power to manage their BEC accounts better than ever before; from near or far,” said BEC Chief Financial Officer Lynn Midgette. “They can easily view and manage energy use, pay bills and interact with BEC social media and member services with the power of technology at their fingertips.”
Members who currently utilize automatic credit card and auto draft payments will not have to contact the cooperative when the changeover happens, and they can expect their payments will be drafted on the due date. “BEC staff has worked diligently to ensure that the changeover is seamless and secure,” said Midgette.
To log in to SmartHub for the first time, members should use their email address on-file with BEC and their previous Ebiz password. The Co-op is using multiple communication avenues, from email messages to personal correspondence to print advertising, to keep members informed of changes as the software system goes live.
Many behind-the-scenes processes have begun as the transition to the new system unfolds. Members can get more information about the new system implementation and how to use SmartHub at BanderaElectric.com and on the cooperative’s Facebook page.