Skinner retires from Wells Fargo
By Carolyn B. Edwards BCC Staff Writer
Wells Fargo Bank will host a retirement reception for Dawn Skinner on Monday, June 30.
Customers at Wells Fargo Bank in Bandera will certainly miss the smiles and quiet attitude of long-time personal banker Dawn Skinner when she retires. Skinner's last day will be Monday, June 30, and the bank welcomes everyone to stop in and share their good wishes with her on that day.
Skinner, a graduate of Bandera High School, entered the banking industry right out of high school and has spent 29 years balancing accounts and helping customers.
She began at what was called the First State Bank right here in Bandera as a teller and bookkeeper. After four years, she moved to a bank in Kerrville which later became a part of Wells Fargo.
During her years in Kerrville, she accepted a variety of responsibilities, from bookkeeping and loan documentation, to learning and training others on the in-house computer system, to customer service representative.
Skinner moved to the Bandera Wells Fargo as a personal banker and then spent five years as a service manager.
"I like dealing with people," she said, "and I wanted to get back to waiting on customers, so I went back to being a personal banker." In that position, Skinner helped open and close accounts, took loan applications and dealt with problems a customer might be having with an account.
It is in the latter category that Skinner came to be respected by so many of her customers. She had one customer who wasn't aware that some funds were leaving his account. Skinner did "a bunch of research and we were able to recover a lot of the funds for the customer."
A lot of customers have thanked Skinner through the years. "They say it meant so much to them [that I was able to help them], and that means a lot to me."
Of course things have changed a lot in banking over the course of almost three decades of taking care of her customers' money. "It was all paper records and microfiche when I started," she said. "Now it's all computerized and everything is right at our fingertips."
On-line banking has made a big difference in how her customers manage their money, too. "They can check their account balances, pay bills, make transfers, it's all so convenient."
Skinner will spend her retirement helping husband Robert with his businesses, Skinner Electronics and Sid's Self Storage. The couple married in January of this year and she hopes they will be able to do some traveling as well.
It is the people she will miss the most after leaving Wells Fargo. "I've met some great people through the years," said Skinner, referring to both her customers and people she has worked with. She has liked the fact that a lot of her customers just seem "to need someone to say hello to and visit for awhile."
Skinner's long success as a banker is no doubt due in part to the fact that she believes that the key to customer service is "to give all of your attention to that person that's in front of you."
Store manager of the Bandera Wells Fargo Sharon Treece said, "I have had the pleasure of working with Dawn for the last 10 years. She has been an invaluable asset to our Bandera office. Dawn will be greatly missed not only by myself and her co-workers but also her customers. I wish her the very best in her retirement."